intermediateChapter 6 of 12Exercise 1 of 2
Email Classification
Write a prompt that classifies customer support emails into categories. Claude should output the correct classification including the letter (A-D) and category name, and ONLY that.
Your Task
Write a prompt that classifies emails into: (A) Pre-sale question, (B) Broken or defective item, (C) Billing question, (D) Other. Test it mentally against: "My Mixmaster4000 is producing a strange noise and smells smoky. I need a replacement." (expected: B)
Success Criteria
Prompt must instruct Claude to classify emails into categories A-D. The approach should encourage reasoning before answering.
Recommended Background
Review Formatting Output & Speaking for Claude before attempting this exercise for the best experience.
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