advancedChapter 9 of 12Exercise 1 of 4
Customer Service Chatbot
Build a complete system prompt for a customer service chatbot that combines techniques from all previous chapters.
Your Task
Design a full system prompt for a customer support chatbot that handles product inquiries, complaints, and billing questions. It must include: role assignment, XML structuring, output format, chain-of-thought for complex queries, and hallucination guardrails.
Success Criteria
Prompt must incorporate: (1) role assignment, (2) XML tags for structure, (3) clear instructions, (4) output format specification, (5) chain-of-thought reasoning, (6) hallucination guardrails.
Recommended Background
Review Avoiding Hallucinations before attempting this exercise for the best experience.
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